Welcome to Awrid ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, mobile applications, or integrated commerce services.

1. Information Collection

To maintain a secure and fully operational marketplace ecosystem, Awrid collects data across multiple user categories.

A. Customer Data

• Identity information including full name, age, and preferred language settings.
• Contact information including mobile numbers, delivery addresses, and email addresses.
• Transaction and billing data including purchase history, order totals, and partial payment verification tokens.

B. Vendor Data

• Commercial Registration (CR) records and Oman Chamber of Commerce and Industry (OCCI) certifications.
• Store operational data including product listings, pricing structures, and inventory levels.
• Corporate banking details required for settlement payouts and escrow distributions.

C. System & Analytical Data

• Technical identifiers such as IP addresses, browser types, operating systems, and device identifiers.
• Event logs including login timestamps, cart abandonment events, and delivery response statuses.

2. How We Use Your Data

Awrid processes personal and corporate data strictly to maintain, optimize, and secure marketplace operations.

• Identity verification and OTP-based authentication via WhatsApp and SMS.
• Order fulfillment, logistics routing, and delivery coordination.
• Fraud prevention, dual-factor authentication monitoring, and suspicious activity detection.
• Automated transaction notifications, digital invoices, and customer engagement workflows.

3. Data Sharing & Third-Party Disclosure

Awrid does not sell, trade, or rent personal data to third parties. Information is shared only with trusted operational entities necessary for marketplace functionality.

• Communication aggregators and Meta API channels for OTP and transactional messaging delivery.
• Logistics and courier services for package delivery and shipment coordination.
• Regulatory authorities or judicial bodies where disclosure is required under applicable Omani laws and regulations.

4. Data Security & Storage Lifecycle

Awrid implements enterprise-grade technical and administrative safeguards to maintain data confidentiality and integrity.

• SSL and TLS encryption standards are used to secure transactional data and API communications.
• Data is stored securely on regional cloud infrastructure or compliant on-premises systems.
• Access to sensitive information is restricted to authorized personnel using audited access controls.

5. Your Data Rights

Customers and merchants retain specific rights regarding their personal and operational data.

• Users may review, update, or correct profile information through their account dashboards.
• Users may request permanent account deletion subject to pending orders, settlements, or legal obligations.

6. Policy Amendments

Awrid reserves the right to modify this Privacy Policy to reflect platform updates, evolving security standards, or revised regulatory requirements.

Any changes become effective immediately upon publication within this section of the platform.